What Color Are You?

Ever had one of those meetings or phone calls where you just don’t seem to be able to connect with the client? A person who gives nothing away, seems uninterested or even rude? We often write-off these challenging individuals as difficult, untenable or just plain awkward. But what if it’s us that needs to change a little to get on their wavelength? Maybe we need to slow down, give more detail, give less detail, speed up, ask more questions, or build rapport. What might seem like a million variables to consider when working out what makes that ‘difficult’ person tick, is actually much more simple than we think. When delivering our workshops, DTS helps people to establish very quickly what the preferred ‘approach’ or style of a client might be using a set of four preferred behavior types. Does client A seem to find it hard to look at you for long? Is he driven by a need for evidence, detail and takes so long time to answer a question it makes you want to jump up and down with impatience? The chances are he might be a blue, and you may have to flex to his style and put…