It’s time to refocus on soft skills

It’s time to refocus on soft skills

There is so much talk about our schools not teaching our children the right skills in a world where technology and AI will replace 20% of the jobs by 2030. But what are L and D doing to equip the current workforce to not only survive but excel in the new world? For me...
Top Tips for Awesome Customer Service – Part One

Top Tips for Awesome Customer Service – Part One

Nobody likes being told no. A ‘no’ means rejection. A ‘no’ means we don’t get what we want. Hearing ‘no’ as a kid was tantamount to the end of life, and there’s a good chance most of us still hate hearing it as adults. For customer service people, saying ‘no’ to...