A business case for training in empathy

A business case for training in empathy

Some top companies are investing more of their training budgets into developing empathy because it is shown to build successful leadership, improve performance and improve the customer experience. The common definition of empathy is “put yourself in another’s persons...
Why we need to be human if we’re selling to humans

Why we need to be human if we’re selling to humans

One thing we have to remember if we are in sales or manage sales people is all the people we work with are human. They eat, sleep, cry, and laugh. They have families, friends, emergencies, values, dreams, goals, and retirement plans. In this new world of artificial...
How to choose the right “away day” for your team

How to choose the right “away day” for your team

Your colleagues deserve something better than an afternoon of strategic games to aid lateral thinking and a “trust fall” exercise before lunch time sandwiches. It’s 2018 and your team away day should be interesting, challenging and educational, as well as fun. But...
5 ways to evaluate staff training results

5 ways to evaluate staff training results

Booking the right training company and having them deliver great training is only half of the story. To ensure the training is successfully embedded and to help with further decisions around training activities evaluation is essential. Here are 5 easy and reliable...
Introduction to drama as part of experiential training

Introduction to drama as part of experiential training

Changing behaviour through training is extremely hard, it’s so much easier to develop tangible skills and it’s easier to measure results. But in our new world we need to find ways to make this sort of learning stick as we prepare our work force to be competitive with...