How to have the X-Factor – Part One

How to have the X-Factor – Part One

In this new series we will give you ways to be more consciously human so that you stand out from the crowd. You are not born with the X factor you have to work hard to develop it. In part one we are looking at listening, being a good listener is an attractive quality...
Top Tips for Awesome Customer Service – Part One

Top Tips for Awesome Customer Service – Part One

Nobody likes being told no. A ‘no’ means rejection. A ‘no’ means we don’t get what we want. Hearing ‘no’ as a kid was tantamount to the end of life, and there’s a good chance most of us still hate hearing it as adults. For customer service people, saying ‘no’ to...