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Sales Training

Sales

Develop authentic and confident sales people through practice

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Customer Service Training

Customer Service

Develop customer relationships that stand the test of time

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Presentation Skills Training

Presentation Skills

Performance professionals share the secrets of their success

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People Management Training

People Management

Turning managers into leaders

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Personality Types Training

Improve personal impact by Understanding ourselves and others

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Personal Development

Personal Development

Strengthen business relationships through influencing and communications

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Diversity & Unconcious Bias

Diversity & Unconcious Bias

In an ever changing world avoid the culture clash

Find out more

Sales Training

We cover telephone sales, face-to-face selling and high status consultative selling. The use of actors breathes fun and authenticity into our sales simulations and you get the benefit of practicing your sales skills in a challenging and safe environment. (Instead of in front of customers!) Crucial skills coverage includes: listening, questioning, open mind-set, understanding personality styles, creating impact, presenting solutions, building relationships and challenging customers, closing and negotiation.

We will work closely with your company to understand your needs so the workshops are customised and relevant to your industry and you. Courses can be 2 days 1 day or short sharp sessions what ever works best for your business.

At DTS, we believe that the goal in sales is to go beyond transactional selling to reach for an equal partnership. To courageously let go of our own agenda and to focus on a real understanding of our customers’ goals and critical success factors. Equal partners inspire and challenge in equal measures!

There is nothing customers hate more than a sales person on their own agenda, this is how it shouldn’t be done!

Don't just take our word for it...

Every training has been highly engaging and memorable--reps still talk about concepts that Debra taught them years ago, probably because they got to practice them in a safe environment where mistakes are always turned into teachable moments. In addition, Debra has consistently demonstrated an ability to adapt to the needs of the team to be trained, customizing materials and actively learning about the business in advance of the training.

Anne Boynton-Trigg - VP, Export Sales and Marketing | Scholastic

I have attended a BTEC Sales course delivered by Debra and her team. The quality of the training was the best I have ever experienced, and really changed the way in which I worked. Working with the actors helped to bring everything to life in a controlled yet challenging manner. My sales improved afterwards, and I’ve since had two promotions. I would highly recommend Debra – anytime

Bernadette Fagan - Head of School Partnerships | Frog Education

Debra and her team are warm and approachable, phenomenally knowledgeable about our business and our market (which makes the role-playing elements of the training so meaningful), and manage to walk that difficult line between being powerpoint-free and high energy whilst never cheesy or forced.

Emma Whale - Product Marketing Director Middle East | Pearson

Debra and her team have worked extensively with my team designing, refining and delivering sales and coaching training. Among the high value Debra's group brings to the table is the ability to understand the customer and selling situation in all its richness and use their acting skills to bring those situations to life in a way that challenges those being trained.

Nancy Forsyth - SVP Sales Learning & Development, North American Higher Education | Pearson

I’ve attended a few of DTS's training events. They worked with me to improve my sales and negotiating skills. What really impressed me with the training was how dynamic the training team were. Debra and her acting team were able to bring workplace situations to life, making the whole experience much more rewarding.

Ravi Chal - Founder | Future Pharmacy

Debra has an astounding gift for getting very quickly to the customer's needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd.

Rita Snaddon - Manager Higher and Vocational Education | Noordhoff Uitgevers BV

Download your FREE Plane Easy Team Building Exercise

This is a fun and dynamic activity which gives participants a real opportunity to lead and work as part of a team. It allows participants to give feedback on leaderships styles and to get feedback as leaders and team workers.

Recent Sales Training Articles

Why is using actors in training a natural choice?

HR professionals use a lot of acting terms in the workplace. They talk about ‘character’ references, ‘performance’ reviews and someone’s ‘role’ at work. Companies also have ‘audiences’ to target and serve.  The skills required to act and to present and...

read more

Customer Service Training

All of our customer services courses are delivered by best selling author of “Brilliant Customer Service” Debra Stevens. The workshops are inspired by research for the book, aiming to improve the customer experience whether it’s on the phone, face to face or by email and social media.

Every customer is different and no two situations are ever exactly the same. Being able to adapt and flex your style to accommodate all of your customers is the key to achieving complete customer satisfaction.

DTS offers you the opportunity to discover the theory behind brilliant customer service and then put the learning into practice with professional actors, providing accurate realistic examples of challenging customer situations. This makes the workshops highly practical, skills-based and peppered with humour and fun throughout.

Every session is tailored to the needs of your organisation, where you can gain valuable insight and feedback from those around you.

Available Customer Service Training Workshops & Courses:

Download your FREE Plane Easy Team Building Exercise

This is a fun and dynamic activity which gives participants a real opportunity to lead and work as part of a team. It allows participants to give feedback on leaderships styles and to get feedback as leaders and team workers.

Recent Customer Service Training Articles

Why is using actors in training a natural choice?

HR professionals use a lot of acting terms in the workplace. They talk about ‘character’ references, ‘performance’ reviews and someone’s ‘role’ at work. Companies also have ‘audiences’ to target and serve.  The skills required to act and to present and...

read more

The case for experiential learning – part two

We believe there are eight reasons why experiential learning is the future of learning. Accelerates Learning Repetitive Learning or learning by rote has long been replaced by 'Learning by Doing.' Experiential Learning methodology uses critical thinking, problem...

read more

Presentation Skills Training

Presenting can be extremely daunting; in fact it is the number one fear for humans even before spiders and dying!! Our performance professionals deliver presentation skills training and high impact public speaking skills courses that focus on authentic and powerful communication, bringing out your key strengths. Our One-to-one, group presentation training and public speaking training are tailored for results, helping you influence and persuade every audience resulting in more inspiring and engaging presentations. We will coach your to connect through presence, empathy and the power of stories.

Crucial skills coverage includes: preparation and the importance of a core message, dealing with nerves and getting off to a great start, impact and presence both vocally and physically, maintaining engagement, dealing with questions and powerful endings.

Whether you want the essentials, a master class or one to one coaching before an important event, we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business.

The training is very interactive and practical (you will deliver at least three presentations) and therefore numbers are low to compensate for the considerable one to one coaching that you will receive. You are able to bring with you a work presentation you would like to work on as a case study.

Don't just take our word for it...

I've used actors in the past and have had reservations about just how effective some of the interventions have been. I have to say I had none of those reservations with the guys from DTS. They were fabulous! What I think really worked was the idea of getting delegates to express their emotions before they even realised they were in a learning situation, which created real and genuine situations for people to learn from.

Ian Shreeve - Interim Learning & Development Manager Distribution | Argos

Download your FREE Plane Easy Team Building Exercise

This is a fun and dynamic activity which gives participants a real opportunity to lead and work as part of a team. It allows participants to give feedback on leaderships styles and to get feedback as leaders and team workers.

Recent Presentation Skills Training Articles

Why is using actors in training a natural choice?

HR professionals use a lot of acting terms in the workplace. They talk about ‘character’ references, ‘performance’ reviews and someone’s ‘role’ at work. Companies also have ‘audiences’ to target and serve.  The skills required to act and to present and...

read more

The case for experiential learning – part two

We believe there are eight reasons why experiential learning is the future of learning. Accelerates Learning Repetitive Learning or learning by rote has long been replaced by 'Learning by Doing.' Experiential Learning methodology uses critical thinking, problem...

read more

People Management Training

For most managers in business today the role of a manager is not so clear. Most managers also have to have to perform a job role as well as look after the people in the team. The days of command and control and supervising staff are gone, if you want motivated and productive people.

We deliver interactive practical and engaging workshops that cover all the essentials, such as coaching and mentoring, performance conversations, building successful teams and leadership. We can also cover specific topics including, interviewing for staff, running performance appraisals and having difficult performance conversations.

Crucial skills coverage includes: Assertive communication, questioning and listening skills, personal impact and body language, understanding personality types and team dynamics, story telling and presenting a vision, emotional intelligence Whether you want the essentials, a master class or one to one coaching we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business.

    Coached into a corner – this is how not to do it!

    Don't just take our word for it...

    We found DTS to be very professional, responsive, organised an a pleasure to work with. The actors were very well received by the participants and programme was a huge success; winning the 'People Development Programme of the Year' award with the LPI. I can happily recommend Debra to you if you are looking for actors to support your development programmes.

    Anne Nash - Co-founder of The Learning Space | Enabling innovation in Corporate L&D

    Debra and her team provided a powerful and compelling element to our leadership programme using professional actors/ facilitators who were able to fully immerse learners in challenging and stimulating scenarios instantly and completely. Their ability to do this and then facilitate the learning was essential to the success of this programme, and I would fully recommend Debra and her organisation to anyone wishing to achieve likewise.

    Kosta Christofi - Senior Learning Specialist, Management and Leadership Capability | Santander

    Debra and her team have worked extensively with my team designing, refining and delivering sales and coaching training. Among the high value Debra's group brings to the table is the ability to understand the customer and selling situation in all its richness and use their acting skills to bring those situations to life in a way that challenges those being trained.

    Nancy Forsyth - SVP Sales Learning & Development, North American Higher Education | Pearson

    Download your FREE Plane Easy Team Building Exercise

    This is a fun and dynamic activity which gives participants a real opportunity to lead and work as part of a team. It allows participants to give feedback on leaderships styles and to get feedback as leaders and team workers.

    Recent People Management Training Articles

    How to Build a Successful Career – Part Five

    Lesson five– Understanding passive aggressive behaviour part 1 Passive aggressive behaviour is the most destructive behaviour in the workplace and is often the death nail for any relationship. Its tempting to fall into this behaviour as it often feels safer, kinder...

    read more

    Why is using actors in training a natural choice?

    HR professionals use a lot of acting terms in the workplace. They talk about ‘character’ references, ‘performance’ reviews and someone’s ‘role’ at work. Companies also have ‘audiences’ to target and serve.  The skills required to act and to present and...

    read more

    Personality Types Training

    There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun. All of our performance facilitators are MBTI practioners so also have the theory to back up the interactive exercises. We can bring the power of the colour energies or the MBTi types to any subject, whether it is sales people wanting to understand their customers, managers wanting to be flexible towards their people or teams wanting to be more effective, we can design a workshop specifically for your people. We can also offer one to one coaching using the MBTi instrument to help individuals improve their self-awareness and appreciation of others.

    All participants’ will take an online personality styles test and receive a personalised report that they use on the workshop. We will take them through the process of self-evaluation, looking at their reported type and working towards a best fit. In the workshop participants will identify their unique gifts enhancing their understanding of self, motivations, natural strengths and potential areas for growth, it will also help them to appreciate people who are different. The courses are highly practical and interactive that will not only help with the participants work but could also be life changing and enlightening.

    Can you spot the different personality types, which one is you?!

    Available Personality Types Training Workshops & Courses:

    Download your FREE Plane Easy Team Building Exercise

    This is a fun and dynamic activity which gives participants a real opportunity to lead and work as part of a team. It allows participants to give feedback on leaderships styles and to get feedback as leaders and team workers.

    Recent Personality Types Training Articles

    Why is using actors in training a natural choice?

    HR professionals use a lot of acting terms in the workplace. They talk about ‘character’ references, ‘performance’ reviews and someone’s ‘role’ at work. Companies also have ‘audiences’ to target and serve.  The skills required to act and to present and...

    read more

    The case for experiential learning – part two

    We believe there are eight reasons why experiential learning is the future of learning. Accelerates Learning Repetitive Learning or learning by rote has long been replaced by 'Learning by Doing.' Experiential Learning methodology uses critical thinking, problem...

    read more

    Personal Development Training

    At DTS we take personal development very seriously because employees take it very seriously. In a business environment which is full of opportunities and its harder to find talent its important for you to get the personal development training you deserve that is life-changing training they you can use it throughout your career. We cover key subjects such as communication, emotional intelligence, influencing, personal impact, self-management, self-awareness, having challenging conversations and developing a positive mindset. We can also create totally bespoke courses to suit you or your team.

    The use of actors breathes fun and authenticity into our workshops and there is a real impact, something different that gives the training a lift above other types of personal development programs. As a participants don’t have to role-play, the actors do it for you, giving you the freedom to give feedback and hold meaningful discussions on the behaviours.

    We will work closely with your business to understand the needs of the company so the workshops are customised and relevant to your industry. Courses can be 2 days 1 day, short sharp sessions or even one to one coaching, what ever works best for you and your business.

    “don’t cry over stolen milk!” Passive aggressive behaviour is the most destructive in the work place

    Don't just take our word for it...

    Training that sticks - Training that is applied - Training that is actionable, Training that is experiential. DTS deliver this. I must say I was slightly sceptical at first to utilise actors in professional training. However, the experience, expertise and most of all the actionable tips and execution make this method of training a must.

    Mike Sweet - Entrepreneurial Enabler | Entrepreneurial Spark

    I have been lucky enough to attend a few of Dramatic Training Solutions courses now. Every course/session has been extremely well facilitated, interactive and engaging all the way through. Light hearted and fun, the sessions are involving and I have used many of these valuable lessons in my own business and cannot speak highly enough of the way DTS work.

    Joe Bromley - Managing Director | Acai Activewear Ltd

    Download your FREE Plane Easy Team Building Exercise

    This is a fun and dynamic activity which gives participants a real opportunity to lead and work as part of a team. It allows participants to give feedback on leaderships styles and to get feedback as leaders and team workers.

    Recent Personal Development Training Articles

    Why is using actors in training a natural choice?

    HR professionals use a lot of acting terms in the workplace. They talk about ‘character’ references, ‘performance’ reviews and someone’s ‘role’ at work. Companies also have ‘audiences’ to target and serve.  The skills required to act and to present and...

    read more

    Diversity & Unconcious Bias Training

    Everyone has biases because it is almost human nature and part of our survival mechanism is to put people into categories and make shortcuts based on our experience, its build into our brains. For most people this is happening at a subconscious level and immediate decisions are made without any awareness and they would be shocked to think they are making decisions about people based on stereotypes. We all like to think we are being more rational and open, living in a world where we are focused on diversity and equality.

    It can be hard to put a spotlight on these biases in the work place and most training on the subject is more about information and the rules and what you really need is light bulb moments and self-awareness. Our unconscious bias training programmes explore these issues in a safe environment.  Using drama based training performances by professional actors based on situations you might find yourself in; we can hold a mirror up to biases. Our facilitators explore how you and your colleagues can make the small changes that will make a big difference.

    Every program is customised to the exact needs and challenges of the business and the scenarios will be written carefully for the day.

    Crucial coverage includes:  awareness of bias on key business issues such as recruitment, performance management and customer service, understanding the impact of unconscious bias on relationships team spirit and motivation, having the confidence to call bias and give feedback

    Training is delivered as workshops, larger events or one to one coaching for an individual. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business.

    Download your FREE Plane Easy Team Building Exercise

    This is a fun and dynamic activity which gives participants a real opportunity to lead and work as part of a team. It allows participants to give feedback on leaderships styles and to get feedback as leaders and team workers.

    Recent Diversity & Unconcious Bias Training Articles

    Introduction to drama as part of experiential training

    Changing behaviour through training is extremely hard, it’s so much easier to develop tangible skills and it’s easier to measure results. But in our new world we need to find ways to make this sort of learning stick as we prepare our work force to be competitive with...

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    Turns out that soft skills aren’t so soft after all

    There is no doubt the world is changing fast and with more and more talk about AI and the impact it will have on the work place so its time to look at how you can equip yourself to be part of the work force of the future and not only survive but thrive. Currently, in...

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    It’s time to refocus on soft skills

    There is so much talk about our schools not teaching our children the right skills in a world where technology and AI will replace 20% of the jobs by 2030. But what are L and D doing to equip the current workforce to not only survive but excel in the new world? For me...

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    Schedule your FREE no-obligation consultation
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    Call us on 01908 511 062 or fill in our short contact form

    How we do it

    Find out more about how we deliver our unique outsourced immersive training here

    Business actors

    Our unique approach uses facilitator-trained actors who become your people’s customer, colleague or employee so they can practice your craft in an atmosphere that does more than just nurture growth – it demands it.

    See more and watch video

    Workshops

    Our unique approach uses facilitator-trained actors who become your people’s customer, colleague or employee so they can practice your craft in an atmosphere that does more than just nurture growth – it demands it.

    See more and watch video

    Curriculum design & resources

    Find out how DTS can re-energise your internal training

    See more and watch video

    Facilitation & team days

    Motivate, challenge and engage your people with our unique events, built around your team’s specific needs

    See more and watch video

    Coaching

    Focused personal one to one development for your people, powered by our skilled and experienced subject experts.

    See more and watch video